ThermoTab FAQ
Installation
Operations
Product
Service
Commercial
Installation
What tools or materials do we need to prepare in order to assemble and install ThermoTab with cloud ?
Depending on application, you will need the following:
1) Small or medium Phillips screwdriver
2) WiFi connectivity
3) Laptop or tablet with a browser (Chrome, Safari, or Edge)
How much time does it take to set-up and begin using ThermoTab once I receive it?
ThermoTab comes fully assembled ready to ‘plug and play’. Minno can also help you customize the screen saver with your company logo for no additional charge.
We do not have any engineers on staff. Do we need any special skills to assemble and install ThermoTab?
No special skills required. Configuring ThermoTab software is similar to setting up a laptop for the first time. Stands are pre-assembled. Wall mounts will require installation to your facility wall which is not included by Minno.
There is no Wi-fi network in the area where we plan to install ThermoTab. What are our options for using ThermoTab in such a location?
Without a reliable Wi-fi network, there are two options:
- Use a Ethernet cable to connect to the Internet so you can remotely monitor and manage the device.
- Use the device without any Internet access and check the temperature monitoring results on the device screen.
Operations
How close to the screen must a person be to have their temperature measured?
12 to 20 inches (0.3 to 0.5 meters)
How many people can be screened per minute?
20 – 30 persons per minute.
If a person has a high temperature, will the device send out an alarm?
When a high temperature is measured, an alert will be seen on the screen along with an audible alert if desired. You also have the option to configure the device to send out an email when a high temperature is detected.
What kinds of reports can be generated using your cloud software?
You can easily generate reports showing temperature readings and arrival/departure times of personnel.
Can ThermoTab communicate with our entry access system to prevent individuals with high temperatures from entering?
Probably. If you give us the details on your entry access system (brand and model), we can review and give you feedback about integrating ThermoTab.
How secure is the data collected by ThermoTab? Can Minno or other parties access the data from devices installed at our building?
Minno does not use customer data for marketing, research or any other reason. Minno does not collect or sell user data to any third party. user data is deleted after 30 days.unless otherwise specified by the user. Users can delete data at anytime from devices and their cloud account.
How accurate is the temperature reading?
±0.3°F
Can ThermoTab be used outside?
No. ThermoTab is not designed for outdoor use. Even when placed indoors, the ThermoTab should not be placed under direct sunlight.
Operations We do not like facial recognition devices. Can this function be disabled?
Photos of individuals are taken when temperature screening. This helps management identify an individual and do contact tracing when a high temperature is detected. The device can be configured to delete the data at regular intervals.
What is the height range for people to comfortably get screened by ThermoTab?
5’ to 7’
Where is the data (temperature readings and facial images) stored? On the device?
You can configure the device to store data locally on the device or in the cloud.
Can I monitor temperature readings from multiple ThermoTab devices in multiple locations?
Yes. Our web-based software allows for easy monitoring of multiple devices in multiple locations. You can monitor temperature readings in real time, and generate reports for devices.
We have both adults and children to be screened. How can we screen individuals with such a wide range of heights?
We recommend using two devices: one set at a height for adults and a second at lower height for children and those with disabilities that affect mobility.
Product
Does ThermoTab have a battery in case of power outage or for use in a remote location?
ThermoTab does not contain any batteries.
How much time does it take to set-up and begin using ThermoTab once I receive it?
ThermoTab comes fully assembled ready to ‘plug and play’. Minno can also help you customize the screen saver with your company logo for no additional charge.
What are the power requirements?
110V 50-60Hz DC12V
There is no Wi-fi network in the area where we plan to install ThermoTab. What are our options for using ThermoTab in such a location?
Without a reliable Wi-fi network, there are two options:
- Use a Ethernet cable to connect to the Internet so you can remotely monitor and manage the device.
- Use the device without any Internet access and check the temperature monitoring results on the device screen.
Service
Can we purchase an extended warranty?
Yes. We offer a one-time 3 year warranty at the time of purchase
What are your warranty terms?
Warranty pricing is based on the quantity you order and must be paid in full at the time of purchase. Click here to view our policies
Commercial
How does your price compare to similar products in the market?
We have the best device on the market and our customer service is unmatched. Our price is very competitive and we stand behind every unit we sell.
Can I finance my ThermoTab purchase?
Yes. Minno does offer financing, contact us for details.
If we are not satisfied with ThermoTab can we return and receive a full refund?
You can return your ThermoTab for a full refund excluding shipping within 30 days of purchase if you are dissatisfied for any reason. The device must be returned in its original packaging and in good condition.
What if I prefer to self-host my devices on my own server?
Users who prefer to host ThermoTabs on their own cloud server can purchase our cloud software for a one-time fee of $879. This will allow you to host an unlimited number of devices and includes up to 4 hours of support.