Minno Tablet Product Warranty Policy

If you have any questions regarding our policy, please reach out to via our contact page

 

Minno Standard Limited Warranty 

New Purchase Warranty 

This warranty applies to Minno products sold and purchased in North America. Please keep the original purchase invoice for future service requests. 

Minno warrants its Products, excluding free bundled accessories that may be delivered together with the Product, to be free from defects in materials and workmanship for a period of 12 months. If the Product fails during normal and proper use within the warranty period Minno will, subject to exclusions and at Minno’s discretion, repair or replace the Product or components. Any Products or components repaired or replaced by Minno will be under warranty for the remaining period of warranty or for no less than 3 months. This warranty applies only to Products that are new on the date of purchase from Minno or an authorized Minno Product reseller. The products are covered under a parts and labor repair or buffer exchange warranty for hardware, manufacturing, and/or power related issues, excluding power surges and/or electrical spikes. This Minno warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-Minno modifications to the Product, non-Minno hardware Products or software programs (even if packaged or sold with Minno hardware), normal wear and tear or any other event, act, default or omission outside Minno’s control. 

Software Support 

Your Minno Product is supplied with pre-installed software. If you have any related technical problems when using your Minno Product, we suggest you check the User Guide or use Minno online help resources to carry out preliminary troubleshooting. Minno will be limited to support your Product if the operating system has been altered. Third party software may require support from such vendors. 

Shipping Terms​ 

Minno Tablet Products feature one-way ground shipping terms. Customer shall be responsible for any and all freight costs associated with sending in your Product for service, and Minno will cover the freight cost of shipping back to the customer after warranty service and/or repairs are completed. 

General Product Warranty Service Terms 

During the Limited Warranty Period as stated above, Minno will, at its sole discretion, repair or replace any defective component. All spare parts or modules removed under this limited warranty period become the property of Minno. The terms and conditions of this Limited Warranty constitute the complete and exclusive warranty agreement between you and Minno for the Product and supersede any prior agreement or representations made in any Minno sales document, literature or advice that may be provided to the customer by any Minno representative in connection with the customer’s purchase of the Product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized Minno representative. 

Limitations of Liability 

If the Product fails during normal and proper use within the warranty period, Minno will, at its discretion, repair or replace the defective parts within the Product, or the Product itself, with items that are functionally equivalent to those originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the Product is under warranty, the ownership of the replaced defective parts will automatically be transferred to Minno. All components repaired or replaced by Minno will be under warranty for the remaining period of your warranty. Minno will recover the originally configured operating system bundled with the Product if the hard drive is to be replaced. Minno will not be liable to restore or transfer the user’s data or programs from the original hard disk.

 

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, AND MINNO SPECIFICALLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. 

IF THIS PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND MINNO’S SOLE LIABILITY SHALL BE REPAIR OR REPLACEMENT. MINNO’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION UNDER NORMAL USE. ALL MINNO WARRANTY TERMS AND AGREEMENTS ARE NON-TRANSFERABLE AND ONLY APPLY TO THE ORIGINAL UNIT AND ORIGINAL PURCHASER. MINNO IS NOT LIABLE FOR A CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. 

Exclusions from this Limited Warranty Service 

Minno does not warrant uninterrupted or error-free operation of this Product. Any technical or other support provided for the Product under warranty, such as assistance via online chat with “how-to” questions and those regarding Product setup and information will be provided without warranties of any kind. The warranty only covers failures or malfunctions that occur during the warranty period and under normal use conditions as well as any material or workmanship defect. 

The warranty will not apply to or be valid under conditions including but not limited to the following: 

  1. a) The serial number of the Minno Product, components or accessories has been altered, cancelled, removed, or otherwise not valid as identified by Minno; 
  2. b) The Product has been tampered with, repaired and/or modified by non-authorized personnel; c) The Product warranty seals have been broken or altered; 
  3. d) There is damage caused by natural disaster, intentional or unintentional misuse, abuse, neglect, acts of war, improper maintenance, or use under abnormal conditions; 
  4. e) There is damage caused by accidental drops, spills, fire, or power surges. 
  5. f) There is damage from improper installation, improper connection, or use of parts and/or components not manufactured or sold by Minno; 
  6. g) There is damage from use outside of the operation or storage parameters or environment detailed in the User Guide or reasonably acceptable for similar Product usage models deemed industry standard best practices; 
  7. h) There is damage to or loss of any program, data or removable storage media, or if there are costs from recovering any program or data; 
  8. i) There is damage from third party software or from viruses; 
  9. j) There is software loss or data loss that may occur during repair or replacement. 
  10. k) Support and costs involved to install or configure the Product for any third party software application or hardware device, or network/wireless configuration. 
  11. l) Due to technology limitations, some devices may be limited or not compatible with the Minno Product. These limitations are common to defined standards within the hardware industry and are not specific to your Minno Product. 
  12. m) You have failed to follow all return materials authorization (“RMA”) instructions provided to you by Minno. 

If Service is required: 

Returning your Product to Minno during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your Product, Minno reserves the right to check the validity of your warranty and your request for warranty service. Neither Minno, Minno’s Service Centers, Minno’s Authorized Service Providers, nor your authorized Minno Product reseller are responsible for any of your confidential,

proprietary or personal information contained in the Product which you return it to Minno for any reason. You should remove all such information from the Product prior to its return. Minno is not responsible for damage or loss of any personal data, programs, or removable storage media. Minno is not responsible for the restoration or reinstallation of any data or programs other than software installed by Minno when the Product was manufactured. 

Before contacting Minno: 

Back up all your personal data and remove any confidential, proprietary information on the hard drive. Minno will not be responsible for any loss of your own programs, data or information. 

If you received an error message, write it down with the fault description and include it with the Product. 

Retrieve the following information from your Minno Product: operating system version, and notify if you have made any recent hardware or software changes. 

Ensure you have the following information readily available: your Minno Product’s model name, serial number, and sales invoice/receipt with date of purchase. You will be required to provide proof of purchase before warranty service can be performed. 

Make sure you are in front of your Minno Product and have your Product turned on (if possible) when you contact Minno to perform troubleshooting procedures. 

When preparing your Product for shipment to Minno, you will need to observe the following: 

Minno recommends that the Product be returned in its original packaging. The original packaging will provide better protection for your Product during transit. Warranty may be voided if the Product is damaged due to improper packaging. Original packaging may not be returned with the product once service is completed. 

Please do not send in anything but the Product itself unless specially requested by Minno. Any other items and accessories included in the package received by Minno will be treated as packaging material, and may not be returned. 

Please note: if your Product is received packed in anything other than its original packaging, Minno’s Service Site may charge you for appropriate anti-shock packaging when your Product is returned. 

Telephone Numbers: 

United States and Canada 1.844.MyMinno (1.844.696.4666) 

Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and international contact information at www.minnotablet.com.

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